Privacy Policy

1. Introduction

Accorto Travel ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website accortotravel.com, communicate with us, or use our travel planning services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Information that identifies you directly, including:

• Full name
• Email address
• Phone or WhatsApp number
• Country of residence
• Travel dates and preferences
• Names and details of travelers in your group

Trip Planning Information

Information necessary to plan your trip, including:

• Accommodation preferences
• Budget ranges
• Travel interests and activities
• Vehicle requirements
• Dietary restrictions or accessibility needs

Payment Information

If you pay for our services, payment details may be collected through our payment processors. We do not store full credit card details on our servers.

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral links

This data helps us understand how visitors use our website.

3. How We Use Your Information

We use your information for the following purposes:

• Designing and delivering your custom travel itinerary
• Coordinating reservations with accommodation providers, activity operators, and vehicle rental companies
• Communicating with you regarding your travel plans
• Processing payments for our services
• Providing customer support
• Improving our website and services
• Complying with legal obligations

We only collect information that is reasonably necessary to provide our services.

4. Sharing Your Information

We may share your information only when necessary to provide our services.

Service Providers

We may share relevant information with third-party suppliers such as:

• Lodges and accommodation providers
• Activity and tour operators
• Vehicle rental companies

This information is shared only to coordinate bookings requested by you.

Payment Processors

Payment information may be processed by secure third-party payment providers.

Legal Requirements

We may disclose information if required to comply with:

• Legal obligations
• Government requests
• Court orders or legal processes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

We take reasonable steps to protect your personal information using appropriate technical and organizational measures.

These may include:

• Secure website connections (SSL encryption)
• Restricted access to personal data
• Secure storage systems

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our services, you acknowledge this risk.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Maintain booking records
• Comply with legal or financial obligations

In most cases, information related to bookings may be retained for up to seven (7) years for accounting and legal purposes.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and analyze website traffic.

Cookies may help us:

• Remember your preferences
• Improve website performance
• Understand visitor behavior

You may disable cookies through your browser settings, although this may affect certain website functionality.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your information where legally permissible
• Withdraw consent for certain data processing activities

Clients residing in the EU have the right to request access, correction, or deletion of personal data in accordance with GDPR. By using our services, you consent to international transfer of your data as needed to provide travel coordination. To exercise these rights, please contact us using the contact details provided below.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

10. International Data Transfers

Because our clients may reside outside Namibia, your personal information may be transferred internationally when necessary to provide travel planning services. By using our services, you consent to such transfers.

11. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised "Last Updated" date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.